Administrative Coordinator

Maintain excellent customer relationships

Maintain excellent customer relationships by communicating with the customer concerning their inquiries and concerns in a timely manner, with accuracy and professionalism.

Work with sister companies and internal technical personnel

Work with sister companies and internal technical personnel to define solutions; generate estimates and proposals for submittal and discussion with customers.

Continually follow up with customers and technical groups

• Inform customers and technical groups of the status of proposals.
• Clarify additional details that may be required.

Aid in setting up new projects

• Invoicing
• Purchase order generation
• Scheduling the resources required for support projects

Generate & process service support orders, proposals and estimates

• While remaining flexible to shifting priorities.

Generate and manage purchase orders to vendors

• Coordination of invoices.

Review estimated versus actual for projects

• Review and reconcile time sheets and expense reports for field technicians.

Aid in project management activities

• Directly related to Customer Support projects.

Generate proposals for system enhancements and modifications

• May be assigned to special projects or required to perform other duties as assigned.

Qualifications

• Five (5) years of technical Customer support and Administrative experience.
• Excellent time management / organizational skills.
• High degree of accuracy, attention to details.
• Excellent verbal and written communication.
• Technical aptitude; familiarity and experience with Industrial Equipment.
• Previous project coordination experience a plus.
• Advanced computer skills; including proficiency in the most recent version of Microsoft Word, Excel, Teams and Outlook.
• ERP experience is a plus.
• Periodically required to work extended hours, as needed.

Additional Information

• Commitment Required
• Able to set and meet goals;
• Sincere care for others;
• Overwhelming desire to win and to be part of a winning team;
• Able to travel.

All your information will be kept confidential according to EEO guidelines.