Administrative Coordinator

Responsibilities

• Answering incoming phone calls and managing/responding to emails
• Receiving, distributing, and tracking sales leads
• Taking customer payments via credit card, ACH, and processing check payments
• Contacting customers regarding past-due invoices and failed auto-draft payments
• Holding customer cancellation requests, including retention efforts and processing cancellation paperwork
• Converting approved sales proposals into work orders
• Invoicing customers for completed work and recurring monthly services
• Producing and distributing insurance certificates and assisting customers with obtaining alarm permits
• Maintaining accurate customer records and ensuring data is entered correctly and consistently
• Supporting multiple departments and helping keep daily operations running smoothly

Requirements

• Strong customer service and communication skills
• Administrative or billing experience preferred
• Detail-oriented with good follow-up habits
• Comfortable with computers and technology
• Able to multitask in a fast-paced office environment