Administrative Clerk

About the role

Alutiiq Operations Services, LLC has an exciting opportunity for an Administrative Clerk supporting Tinker Air Force Base located in Oklahoma City, OK.

Responsibilities

• Answering Service Desk operations phone calls
• Processing work orders and utilizing the work management system
• Keeping supervisor apprised of unique situations and problems encountered and identifying and reporting safety, environmental and other work requirements for resolution
• Receiving, printing, and issuing Emergency, High Risk, Medium Risk and Low Risk work orders and inputting other classifications of work requests into the system
• Monitoring radio, cell phone, land line and email
• Dispatching shop personnel for Emergency and Urgent service orders
• Maintaining all Facility History Files and Facility Manager files, including filing of all completed work documents, warranties and all other pertinent information pertaining to each facility
• Providing customers with current status on service orders within one hour of receipt of request
• Maintaining and filing the “After Hours Call-In Report.”
• Generating in-house Work Request documents as they are received from customers
• Scheduling work appointments for customers usually under special circumstances
• Monitoring all emergency “crash phone” operations and fire department direct line during emergencies and exercises
• Supporting other Work Control staff as needed or directed
• Interfacing with customers and responsible for customer feedback, as applicable
• Complying with applicable federal, state, United States Air Force (USAF) and Occupational Safety & Health Administration (OSHA) environmental laws and regulations
• Complying with health and safety rules and procedures; performing work in a manner that enhances the safety of the work environment
• Wearing appropriate Personal Protective Equipment (PPE) at all times as determined by position and duties
• Performing other related duties as assigned
• Ensuring accurate, timely, and cost effective performance of duties
• Working harmoniously with customers and fellow co-workers
• Maintaining strict confidentiality of all Alutiiq LLC related matters
• Being accountable for assigned tools, materials and equipment
• Maintaining cleanliness and safety of shop and work areas

Requirements

• High School diploma or equivalent
• Current state driver’s license, acceptable driving record, and proof of valid insurance
• U.S. citizenship with the ability to obtain and maintain required security clearances
• Minimum of one (1) year clerical experience
• Demonstrated skills in using various computer software, including ability to use the Windows operating system as well as common office software such as Microsoft Outlook, Word, Excel, PowerPoint and Database Management
• Ability to adapt to changes in technology
• Prior radio dispatch experience
• Ability to obtain and maintain all necessary License/ID/Certifications
• Excellent communication skills, both verbal and written; must be able to read, write and speak fluent English, to include proper phone, radio, and written courtesy
• Ability to deal with a variety of people in a professional and courteous manner in diversified situations

Qualifications

• Minimum of three (3) year clerical experience
• Military experience
• Previous experience working on a military installation
• Experience working on Tinker facilities
• Familiarity with military-specific facility/infrastructure codes and standards, as applicable
• This position may currently and/or in the future be required to obtain and retain a favorable National Agency Check (NAC) and/or Personal Clearance (PCL) as required by law or contract
• Position requires pre-employment drug screening

Pay

Pay rate: $28.20 per hour