Administrative Clerk 2

2nd Shift: Monday–Friday, 4:00 PM–12:30 AM

About the role

Accept and schedule customer orders to ensure customer satisfaction. Provide administrative support as required by personnel working in the Transport Operations Department.

Responsibilities

• Enter customer orders and scan/index documents as required.
• Schedule the pick-ups and delivery of customer loads.
• Properly document orders in the computer and update customer contact information.
• Maintain communications with customers regarding changes in pick-up and delivery schedules and potential service failures.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

Additional Responsibilities

• Positive telephone personality.
• Capable of being trained to be “Phone Assertive.”
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Requirements

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1–2 years of clerical experience.
• Basic transportation/logistics experience.
• High School Diploma or GED is preferred.

Skills

• Must be able to communicate, read, write, and speak English.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to determine “root cause” of problem and determine corrective action.
• Knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.

Physical Demands

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand, and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Work Environment

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.
• The noise level in the work environment will range from quiet to moderately loud.