Administrative Clerk 1

About the role

Position will report to the Warehouse Supervisor. Works effectively and efficiently in a warehouse environment to receive and schedule shipping and freight operations, including developing a working knowledge of warehouse organization and creating proper and detailed shipping documentation. Works with the warehouse team to ensure customer satisfaction, accept and schedule customer orders to ensure customer satisfaction. This position will provide shipping support as required by personnel working in the Warehouse Department.

Responsibilities

• Check in all drivers.
• Print all pertinent paperwork for shipping.
• Cook with the dock and the drivers what door they will be loading product in.
• Insure all paperwork is properly signed by pick up driver.
• Closes loads in the system.
• Cook with Customer Service Teams regarding special paperwork for certain orders such as: international, customers that prefer special BOL's etc.
• Enter customer orders and scan / index documents as required.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.

Qualifications

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 1 -- 2 years of clerical experience.
• Basic transportation, logistics and shipping experience.

Additional Responsibilities

• Positive telephone personality.
• Exceptional customer service skills.
• Organizational and scheduling skills.
• Ability to multi task.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Physical Demands

• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.