Administrative Associate - National Accounts

Job Overview

The Administrative Associate - National Accounts, also known as National Accounts Administrator, serves as a key point of coordination across internal teams and external dealer partners, ensuring a seamless experience for national accounts customers. This role manages the day-to-day administration of both Ship Out and Ship In accounts, with a strong focus on communication, order accuracy, service coordination, and timely billing.

Responsibilities

• Manage the full lifecycle of Ship Out and Ship In orders, from agreement setup through final billing.
• Source, review, and maintain dealer agreements and partnerships to support profitable, reliable service delivery.
• Enter and manage orders accurately in the system, ensuring all required details are captured for successful installation and service.
• Cook with internal teams and external dealer partners to align installation, training, moves, pickups, and loaner activity.
• Review dealer invoices, verify charges, and support timely recurring billing, reconciliation, and response to accounting inquiries.
• Serve as a primary point of contact for dealer partners and internal teams, resolving issues quickly and maintaining clear, professional communication.

Qualifications & Experience

• A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.
• Experience working in order management, account coordination, customer service, or a related administrative role is required.
• Experience with e-automate or a similar ERP or order management system is preferred.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, is essential.
• Strong written and verbal communication skills, with the ability to work effectively across teams and with external partners, are necessary.
• Proven ability to manage multiple priorities, solve problems, and maintain accuracy in a fast-paced environment is required.
• A strong attention to detail, sound judgment, and a customer-focused mindset are crucial.