Administrative Associate

We're seeking an IT Help Desk Analyst to provide frontline technical support for internal employees across the organization. This is an excellent opportunity for someone with customer service and technical support experience who enjoys troubleshooting, learning new technologies, and delivering exceptional support. In this role, you'll be the first point of contact for IT-related issues, helping employees stay connected and productive while gaining hands-on experience with networking, Active Directory, Microsoft technologies, and enterprise support environments.

Responsibilities

• Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems
• Troubleshoot network connectivity and internet outage issues
• Coordinate with internet and circuit providers to open and manage service tickets
• Set up, configure, maintain, and remove voicemail accounts
• Document support requests, troubleshooting steps, and resolutions accurately
• Escalate more complex issues to appropriate teams when necessary
• Deliver outstanding customer service while resolving technical issues efficiently

Requirements

• At least 1 year of experience providing technical support, help desk support, or IT-focused customer service
• Strong customer service and communication skills
• Ability to diagnose and resolve basic technical issues
• Strong attention to detail and documentation skills
• Comfortable supporting users over the phone and through email

Preferred Qualifications

• Experience with Active Directory
• Exposure to Microsoft Azure
• Basic PowerShell scripting experience
• Familiarity with networking concepts and troubleshooting connectivity issues

Pay

The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule & Location

This is a Contract to Hire, full-time position based onsite in Fargo, ND. The position is anticipated to close on Nov 2, 2026.