Administrative Assistant Specialist

Job Summary

To Learn More, please review the Benefits Eligibility Summary

Job Responsibilities

• Private Lesson Administration
• Schedule & coordinate all assigned private lessons and specialty groups
• Manage instructor requests, advanced bookings, day-of extensions, & next-day lesson reservations
• Orchestrate best match based on guest preferences & goals with instructor attributes
• Update and manage call center bookings
• Follow up with guests to confirm lesson details and expectations
• Monitor instructor schedules for accuracy and communicate updates as necessary
• Work directly with Assistant Managers to support instructor allocation and maximize lesson utilization
• Assist management teams with forecasting and evaluating staffing levels relative to business needs
• Track and facilitate assignments involving traveling instructors and visiting resort instructors
• Serve as a communication conduit between guests, instructors, supervisors, and managers
• Work with the PSS Recovery Team to update and collect failed lesson charges
• Guest Service & Sales
• Provide exceptional guest service through proactive interactions in person, by phone, and electronically
• Welcome guests and assist with private lesson inquiries, recommendations, and bookings
• Identify guest needs and recommend appropriate Ski & Ride School products to enhance their experience
• Conduct in-person and walk-up sales of private lesson products and related offerings
• Collaborate with Product Sales & Services teams and Call Center teams to maximize sales opportunities and conversion rates
• Support same-day and last-minute lesson sales while ensuring operational efficiency
• Build guest relationships that promote repeat business, guest loyalty, and positive word-of-mouth referrals
• Utilize discretion and managing sensitive information to support strong guest relationships
• Follow up with guests after their lesson experience to gather feedback and identify future sales opportunities
• Resolve guest concerns professionally and efficiently while maintaining a focus on guest satisfaction and business objectives

Job Requirements

• Strong communication and interpersonal skills with the ability to effectively engage guests, instructors, leadership teams, and support departments
• Demonstrated ability to provide exceptional customer service while balancing operational priorities
• Ability to build rapport, identify guest needs, and confidently recommend products and services
• Experience working in a fast-paced environment with competing priorities and frequent interruptions
• Proficiency with Microsoft Office applications, including Word, Excel, and reporting tools
• Ability to read, write, speak, and communicate professionally in English
• Strong organizational skills with exceptional attention to detail
• Flexible schedule with the ability to work weekends and holidays throughout the winter season
• Ability to sit, stand, and walk for extended periods
• Frequent phone usage, keyboarding, and manual dexterity required
• Ability to lift, bend, and squat as required
• Ability to quickly transition between office duties and outdoor guest interactions at lesson meeting locations

Preferred Qualifications

• Extensive knowledge of Ski & Ride School products, services, locations, schedules, and offerings
• Extensive knowledge of Park City Mountain and Vail Resorts policies and procedures
• Strong familiarity with instructor scheduling and communication systems
• Experience using RTP, RPOS, or comparable point-of-sale and reservation systems
• Previous sales, hospitality, tourism, guest services, concierge, or customer experience experience
• Experience handling face-to-face customer interactions and achieving sales or service goals