Administrative Assistant - Service Coordinator

We are looking for an administrative assistant to join our results-oriented Service team in Littleton, Colorado. This is your chance to stand out in a customer-focused role where you’ll help improve lives through empowerment, training, and passionate partnerships.

About Setpoint Systems Corporation

Setpoint Systems Corporation is an award-winning systems integrator of building automation and control. Established in 1983, we are one of the largest independent systems integrators in the western United States. We offer a challenging environment working with technology that has the potential to change how companies operate and control their facilities.

Responsibilities

• Prepare work orders and schedule service calls and TSA visits.
• Prepare and finalize technician work orders for invoicing.
• Coordinate service schedules with input from service technicians, customers, and the service manager.
• Update site contact information.
• Prepare and participate in biweekly service team meetings.
• Organize and maintain all records, documents, and job correspondence email into libraries.
• Create TSA binders and maintain the Safety binder.
• Serve as the point of contact for customers and technicians via telephone, text, and email.
• Interface with customers and internal teams to ensure timely execution of services.
• Keep customers informed on job status through the service project schedule.
• Catalog all work order notes and recommendations, emailing them to account managers for follow-up on a weekly basis.
• Pull and create sales metrics reports for management meetings.
• Perform follow-up calls with customers.
• Monitor, evaluate, and prepare service billings.
• Perform backup duties for the Service Manager and Parts Department as needed.
• Attend meetings prepared with a 3-week look-ahead service schedule, weekly completed service orders, list of completed and uncompleted monthly TSAs, Call Backs, Safety Sheets, and Job Issues.
• Manage the President’s schedule and facility contract management.
• Reconcile expense reports.
• Assist in coverage of the front desk/phone tree and kitchen duty.

Qualifications

Extensive product training will be provided and required. This is an on-site position in Littleton, Colorado; remote or hybrid work is not available.

Benefits

• Comprehensive health, dental, vision, life, and disability benefits package.
• 401(k) contribution matching.
• Cafeteria plan.
• Generous paid time off.

Pay

Base salary: $55,000 - $60,000, based on experience.