Administrative Assistant-Scheduler (67776)

Job Summary

This position will report to the Intake Coordinator Supervisor and is responsible for coordinating the daily clinical schedules for Hope Center services. The primary duties center around managing the flow of patients.

Responsibilities

• Scheduling patient appointments for the Hope Center Clinical services
• Answering phones and greeting patients
• Performing reminder calls for upcoming appointments
• Filing paperwork as needed, processing 30 days no contact letters, discharging patients from the EHR
• Verifying and documenting insurance information
• Performing basic bookkeeping duties
• Cooking up daily schedules of medical and behavioral health professionals
• Resolving scheduling conflicts and communicating with other health care professionals about changes to the schedule
• Entering referrals, consent forms, client information, authorizations and all client-related documentation into the EHR Consumer File Cabinet
• Performs other duties as assigned.

Effect On End Result

Medical Team appointments will be highly organized and highly coordinated to ensure optimum use of time. Hope Center medical services will be executed in a timely fashion and as determined to best serve person-served. All documentation is completed accurately, with quality, easily accessible to required parties and recorded according to best practice or as instructed

Qualifications

• A high school diploma or equivalency certificate required
• Previous medical scheduling experience in a medical office or related health care facility
• Previous experience with answering phones, greeting clients and customers
• Knowledge of Medical Terminology preferred
• Ability to think independently and demonstrate good problem-solving skills
• An excellent team-centered approach with strong interpersonal and communication skills are a must due to the extensive collaboration and networking that is required in the field
• The ability to multitask and handle a non-traditional work environment
• The ability to be a self-started and work independently with limited supervision at times
• A high level of compassion and respect for persons with special needs
• Strong problem solving and execution skills
• Experience with Microsoft Word, Excel, Power-point, Outlook Email, and other systems i.e. electronic time punches, electronic medical records etc.
• The ability to use independent judgment and address conflict and find resolutions
• Excellent interpersonal, written, and oral communication skills
• Proficient in punctuation, spelling, and arithmetic
• Excellent customer service skills
• Bilingual in any language a plus