Administrative Assistant-Rehab Services

Job Summary:

To provide clerical support to the outpatient rehabilitation department, orthopedic institute, and pre-admission testing department.

Accountabilities

• A. Provides all departments with necessary clerical support

  • Ensures that area allows for efficient registration and reception of patients.
  • Performs order entry accurately.
  • Performs registration accurately and efficiently.
  • Proactively addresses the needs of the patient upon arrival and departure from the department.
  • Ensures that all intake paperwork is completed at the time of the initial visit
  • Accurately collects copayments, provides receipts, and logs payment at the time of service.
  • Maintains par levels of all rehab brochures in the outpatient therapy area.
  • Maintains office supplies and forms for the therapy areas.
  • Distributes mail to therapist as needed.
  • Performs processing of both incoming and outgoing faxes including maintenance of accurate logs.
  • Performs scanning and copying as needed.
  • Delegates appropriately to volunteers.
  • Able to perform all duties outlined in Rehab Administrative Assistant job description.
  • In collaboration with the Rehab Senior Administrative Lead, problem solves office equipment issues such as computers, fax machines, copier, and phones in all areas.

• B. Communicates with all patients and team members in a collaborative, courteous manner while demonstrating strong customer service.

  • Consistently demonstrate strong verbal and non- verbal communication skills
  • Consistently interact with patients, physicians and other team members courteously.
  • Ensures that phones are answered in timely, courteous manner.
  • Record messages with proper elements and delivers to appropriate individuals.
  • Displays excellent customer service skills both in person and on the phone.
  • Obtains language line device if required and notifies manager if sign language interpreter needs to be scheduled.

• C. Performs scheduling functions for rehab services that are accurate, timely and efficient

  • Performs scheduling for all rehab services that are timely and accurate from evaluation forward.
  • Reviews all booking notices for accuracy and takes action to rectify any discrepancies.
  • Maximizes therapist schedules in collaboration with the Manager and therapists.
  • Performs follow up scheduling/rescheduling of patients.

• D. Manages electronic medical records including scanning of documents accurately, timely and efficiently

  • Complete all registrations.
  • Create all new patient records with all mandatory elements.
  • Ensure that all intake information is sent to patient prior to arrival
  • Ensure that all data collection for patient is completed prior to evaluation.
  • Scans appropriate paperwork into patient’s chart throughout their episode of care
  • Sends all plan of care documentation as per department guidelines, maintain database in system, and ensure that signed plan of cares are received and documented as such.
  • Complete insurance authorizations under the guidance of the therapist.

Qualifications

• H.S Diploma/ GED Required