Administrative Assistant - Ping Yuen (Onsite)

Essential Functions

• Process daily email/mail and screen phone calls
• Handle typing, photocopying, faxing, scanning, and filing
• Create and maintain tenant files, work orders, referral lists & tenant rosters
• Create and ensure letters and notices are delivered on time to tenants
• Handle office hours & triage tenant complaints & work orders to appropriate staff
• Aid with monthly rent collection, batching and depositing

What You Will Do

• Regularly update all tenant rosters, referral lists and ongoing tenant data
• Aid with typing up letters, notices to enter, and warnings to tenants
• Aid in creating monthly newsletter to tenants
• Check property mail, rent, and work order boxes daily and distribute to appropriate staff
• Relay any reasonable accommodation requests to Property Manager or Assistant Manager
• Process daily email and screen phone calls
• Maintain orderliness of property management office
• Handle typing, photocopying, faxing, and filing
• Manage the building when Property Manager and Assistant Property Manager are off-site
• Aid in rent collection and processing
• Enter work orders in Yardi software
• Other duties to support Property Manager as needed

Other

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned

What You Bring

• Working knowledge of Microsoft Word, Excel, and Outlook
• Good written and verbal communication skills
• Ability to work independently
• Pleasant and professional manner with residents
• Ability to work with people of diverse social, economic, and ethnic backgrounds

Education and Experiences (Minimum Qualifications)

• One (1) year office or administrative experience
• One (1) year experience using MS Excel (including formulas) for work or projects
• One (1) year experience using MS Word, Outlook, and the Internet
• Bilingual in Cantonese and English
• High school graduate or GED equivalent
• Basic math skills

Preferred Qualifications

• Bilingual in Cantonese/Chinese
• Experience with low-income/affordable residential property management
• Experience with security and/or reception work
• Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), California Certified Residential Manager (CCRM) or other equivalent designations
• Experience with Property Management software, especially Yardi