Administrative Assistant Part-Time

We are seeking an experienced Administrative Assistant to serve as a welcoming first point of contact at our Verona headquarters. You will be the first point of contact for visitors, volunteers, agency personnel, and guests, as well as for incoming telephone calls, helping to create a warm, welcoming, and professional environment.

About the Food Bank

The Blue Ridge Area Food Bank is a respected, regional nonprofit providing nourishing food and hope to neighbors living with food insecurity. Founded in 1981, we serve 25 counties and eight cities in central and western Virginia through four distribution centers. We provide food to 177,000 visitors each month via a network of over 400 community partners, supported by total revenues of approximately $65 million and an operating budget of $17 million.

Responsibilities

• Monitor the volunteer email inbox, screen incoming emails and phone calls, respond to routine requests, and direct others to the appropriate staff member or voicemail.
• Communicate with volunteers and staff to manage cancellations and rescheduling of individual volunteers for the WR warehouse.
• Forward group volunteer requests to the appropriate Volunteer Manager based on region.
• Manage volunteer kiosks, including daily setup, troubleshooting with volunteers, and ordering or replacing badge printer rolls.
• Manage requests for emergency food boxes, including providing resources and referrals to partner pantries in the appropriate area.
• Assist individuals and businesses with walk-in food and financial donations, including weighing food donations, maintaining records, and providing receipts.
• Organize and sort incoming mail; separate and sort donations and gifts by donor campaign; run adding-machine tapes for each batch; reconcile gift deposits; and enter daily deposit data into the Ceres database.
• Monitor inventory of office and facility supplies, materials, and equipment, including ordering, unpacking, restocking, and organizing office, facility, and kitchen supplies.

Requirements

• Excellent customer service skills and comfort communicating by phone.
• Ability to effectively interact and communicate with people from diverse backgrounds.
• Proficiency with Microsoft Office 365 (Outlook, Word, Excel), familiarity with video conferencing platforms such as Teams and Zoom, and ability to navigate the BRAFB website as a resource.
• Excellent attention to detail and organizational skills.
• Ability to appropriately handle confidential information.
• Ability to manage multiple and varied tasks.
• Willingness to complete repetitive tasks as needed.
• Ability to learn and use a variety of general office equipment.
• Ability to work both independently and collaboratively as part of a team.
• Commitment to maintaining a professional work environment.
• Ability to bend and occasionally lift up to 10 pounds.
• High school diploma or equivalent.

Pay

$20.00–$22.00 per hour.

Schedule

Part-time, approximately 16–21 hours per week, with flexible hours Monday through Friday.