Administrative Assistant- Paragon Infusion Centers

About the role

The Administrative Assistant - Paragon Infusion Centers oversees patient check-in, registration, and checkout processes. Key responsibilities include verifying charts, updating demographics/eligibility, utilizing current forms, performing clerical tasks, organizing files, entering and retrieving data, managing document handling, ensuring compliance with HIPAA and HITRUST standards, using proprietary software systems, and driving to administrative locations as needed.

Responsibilities

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Performs a variety of clerical tasks such as data entry, record maintenance, document processing, and handling customer or internal communications, including phone calls.
• Organizes and maintains files, enters and retrieves data, and manages document handling task as needed.
• Ensures compliance with HIPAA and HITRUST information security standards to protect client data.
• Utilizes proprietary software systems to access information and may track and validate process exceptions, load reports and invoices, and monitor batch jobs.
• May drive to the post office or other administrative locations based on business needs.

Requirements

• Requires a HS diploma or equivalent.
• Bi-lingual (English/Spanish) preferred but not required.
• 1+ Years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.

Preferred Skills, Capabilities and Experiences

• Bi-lingual (English/Spanish) preferred but not required.
• 1+ Years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.

Benefits

Elevance Health offers a range of market-competitive total rewards including merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Schedule

This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

Pay

Details regarding pay are not specified in the job posting.

Qualifications

Details regarding qualifications are not specified in the job posting.

Skills

Details regarding skills are not specified in the job posting.

Benefits

Details regarding benefits are not specified in the job posting.

Pay

Details regarding pay are not specified in the job posting.

Schedule

This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

Application Instructions

Please note that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

COVID-19 Vaccination Requirement

All new candidates in certain patient/member-facing roles must become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

EEO Statement

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Florida Law Compliance

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.