Administrative Assistant - Paragon Infusion Centers
Elevance Health · Birmingham, AL · Today
AdministrativeFull-time
About the role
The Administrative Assistant - Paragon Infusion Centers is responsible for overseeing patient check-in, registration, and checkout.
Responsibilities
- Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
- Listens and responds to patient and/or family members concerns.
- Responds to patient questions and complaints, routes issues to appropriate personnel.
- Analyzes daily administrative operations and utilization of resources.
- Assists in Medic user issues.
- Ensures proper cash controls are in place and policy and procedures are followed.
Minimum Requirements
- Requires a HS diploma or equivalent and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
- For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.
Preferred Skills, Capabilities And Experiences
- Bi-lingual (English/Spanish) preferred not required.
- 1+ Years of medical front office experience preferred.
- Prior authorization experience preferred.
- Inbound call experience preferred.
- Customer service experience in a medical or professional setting preferred.