Administrative Assistant - Ophthalmology - 140265

About the role

This position serves as an Administrative Assistant in the Ophthalmology department, supporting patient administrative services, including scheduling appointments, screening telephone calls, and coordinating study patients.

Responsibilities

- Schedules appointments and screens telephone calls. - Triage patients to appropriate physicians. - Provides authorization for routine and specialty procedures. - Serves as backup for patient registration. - Coordinates and schedules study patients. - Ensures accuracy in medical record preparation and on-line EPIC patient registration. - Facilitates patient appointment scheduling and dispositions. - Promotes a welcoming and pleasant experience through superior visitor and patient services. - Manages general office functions and ensures patient documents are filed appropriately and timely. - Reconciles end of day log sheets, handles cash transactions, and manages surgery pre-payments. - Maintains and ensures availability of medical records and files for appointments. - Assists in preparing materials for staff meetings and assists with logistics. - Assists supervisors with training of new employees. - Works collaboratively to promote positive outcomes in a team environment.

Requirements

- Experience working in healthcare clinic and specialty surgery facilities. - Experience in providing patient administrative services, registration, and scheduling. - Familiarity with a wide variety of healthcare providers (Medicare, MediCal, HMO, PPO, private providers, CCS). - Excellent interpersonal skills, including tact, diplomacy, and flexibility. - Ability to set priorities, maintain composure, and function efficiently under high volume, multiple demand work conditions. - Demonstrated problem-solving skills. - Knowledge of healthcare terminology, including proper scheduling and completion of necessary requisitions and consents. - Experience in screening telephone calls, directing callers to appropriate resources, and triaging emergent issues. - Ability to maintain strict confidentiality of patient information and documentation. - Experience with chart order, alpha filing, terms and abbreviations commonly used to describe medical conditions. - Experience with standard pre-test and pre-procedure instructions and ability to explain procedure instructions to patients. - Solid understanding of Microsoft Office Suite, healthcare software, PC, and MAC computers, and multi-line phone systems. - Experience with EPIC on-line clinic appointment system and accurate entry of related information into CRT. - Experience training clinic administrative staff and ensuring quality patient care. - Ability to work collaboratively in a team environment. - Experience working in a complex and fast-paced clinic environment.

Qualifications

- Bachelor's degree or equivalent combination of education and experience. - Valid Driver’s License. - Bilingual in English/Spanish preferred.

Skills

- Proficiency in Microsoft Office Suite. - Strong communication and interpersonal skills. - Ability to handle confidential information. - Effective problem-solving and prioritization skills. - Knowledge of HIPAA regulations. - Experience with medical terminology and procedures. - Ability to multitask and manage multiple priorities.

Benefits

- Comprehensive health insurance coverage. - Retirement plan options. - Paid time off and holidays. - Professional development opportunities. - Employee assistance program.

Pay

- Annual Full Pay Range: $53,160 - $75,335. - Hourly Equivalent: $25.46 - $36.08.

Schedule

- Part-time position. - Flexible schedule to accommodate clinic needs. - May work Saturdays and overtime during peak periods. - May be asked to work at other Ophthalmology clinic locations as backup (Hillcrest, Perlman, Shiley, Ratner).

Special Conditions

- Criminal background check and pre-employment physical. - Employment subject to adherence to UC San Diego Health’s anti-discrimination policy. - Compliance with UC San Diego’s smoking and drug-free workplace policies.