Administrative Assistant - On Site (Full-Time with Benefits)
About the Role
This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.
Responsibilities
- Welcome the Homeowner in the office
- Receive Homeowner payments
- Handle walk-in billing questions
- Transfer calls to appropriate parties
- Responding to homeowners via Live Chat and Emails
- Working extensively with Outlook, and software for recording correspondence
- Conflict de-escalation and resolution with difficult or upset customers
- Following up on outstanding issues
- Talk face-to-face to explain situations or billing issues and provide billing support
- Provide high-level customer service
- Internal and external emails
Qualifications & Skills
- Strong communication skills, both verbal and written
- Ability to understand and carry out oral and written requests
- Problem-solving skills and detail-oriented
- Working knowledge of keyboard and software navigation
- Ability to multitask and learn in a fast-paced environment
- Customer service-minded with the ability to work as part of a team
- Communicates professionally and accurately on the phone with homeowners
- Contributes to a positive team environment
- Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture
- Strong organization and follow-up
- Maintains a calming demeanor during customer phone interaction and peak times
- Anticipates the needs of our clients by continually evaluating the environment during interfacing
- Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first
Benefits
- 5 weeks of PTO
- Forty paid hours per year for community service activities
- 11 Annual Paid Holidays
- Internal Learning and Development Management System
- Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
- Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices)
- Well-structured career track plan with a 6-month review
Pay & Schedule
- Schedule: Monday - Friday 8 AM – 5 PM
- Pay Rate: $15/hr
About SPECTRUM Association Management
SPECTRUM AM is a HOA Management Company that has been in business for over 20 years. We are proud to be one of the most recognized companies in our industry by winning the Best Places to Work award 17 years in a row. Headquartered in San Antonio, we have offices across Texas and Arizona. 99% of employees believe in the company leadership and future success of the organization. 96% of employees are proud to work here and love their coworkers. 93% of employees have felt well supported by management through COVID-19.
Address: 901 South MoPac Expressway Barton Springs Building 1, Suite 300 Austin, TX 78746