Administrative Assistant - On Site (Full-Time with Benefits)
Spectrum Association Management · Austin, CO · 1 mo ago
On-siteAdministrative$15/hrFull-time
About the Role
This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.
Responsibilities
- Welcome the Homeowner in the office
- Receive Homeowner payments
- Handle walk-in billing questions
- Transfer calls to appropriate parties
- Responding to homeowners via Live Chat and Emails
- Working extensively with Outlook, and software for recording correspondence
- Conflict de-escalation and resolution with difficult or upset customers
- Following up on outstanding issues
- Talk face-to-face to explain situations or billing issues and provide billing support
- Provide high-level customer service
- Internal and external emails
Requirements & Qualifications
- Strong communication skills, both verbal and written
- Ability to understand and carry out oral and written requests
- Problem-solving skills and detail-oriented
- Working knowledge of keyboard and software navigation
- Ability to multitask and learn in a fast-paced environment
- Customer service-minded with the ability to work as part of a team
- Communicates professionally and accurately on the phone with homeowners
- Contributes to a positive team environment
- Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture
- Strong organization and follow-up
- Maintains a calming demeanor during customer phone interaction and peak times
- Anticipates the needs of our clients by continually evaluating the environment during interfacing
- Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first
Benefits
- Recognized as Best Places to Work since 2007
- Fastest Growing Company - Fast Track 50 in 2020
- San Antonio-based homeowners’ association management company
- Privately owned with over 20 years in business and during those years, we have never had to lay anyone off
- Work / Life balance
- 5 weeks of PTO to allow for rest, travel, family, and your hobbies
- Forty paid hours per year for community service activities
- 11 Annual Paid Holidays
- Internal Learning and Development Management System
- The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
- Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices)
- Well-structured career track plan with a 6-month review
Schedule
Monday - Friday 8 AM - 5 PM
Pay
$15/hr