Administrative Assistant II

Job Summary

The Barbara Davis Center – Pediatric Division has an opening for a full-time, University Staff (unclassified) Administrative Assistant II position. This position carries out established work processes and operations by learning to apply and follow procedures, techniques, rules, and regulations. Once training has been completed, the position is to be moved to the next level. Positions should not remain in this class indefinitely.

About the Role

This position is a full-time (40 hours per week) Non-Exempt Professional position at the Barbara Davis Center for Diabetes Pediatric Clinic at the University of Colorado Anschutz Medical Campus. The administrative support role primarily involves managing patient appointments and administrative tasks using the EPIC EMR system.

Responsibilities

• Patient Check-In/Check-Out, Scheduling/Payment– 80%
• Greet patients and monitor patient check-in and check-out using EPIC EMR system.
• Maintain and retrieve confidential patient records including updating patient information and signatures.
• Register new patients in electronic health records.
• Work with faculty, students, coordinators, and other staff in solving scheduling and/or billing issues.
• Enter and verify insurance information.
• Facilitates efficient, professional, and confidential patient/student/faculty interaction.
• Decides which patient concerns or inquiries need to be passed on to the clinic director, office manager, resident, or faculty.
• Uses sound judgment when dealing with patients on a daily basis.
• Sets up and follows up on patient appointments.
• Seeks assistance with patient conflicts (i.e. missed appointments, scheduling issues).
• Follows established policies and procedures related to patient records and release of medical records.
• Complies with HIPAA/FERPA regulations regarding patient and student information, correspondences, and communications.
• Front Desk Reception/Phones/Virtual Communication – 20%
• Greet and assist, phone and walk-in customers.
• Provide exceptional customer service to the patients seen daily.
• Answer all incoming calls and disseminate them appropriately to the correct person or department.
• Handle patient inquiries and provide information regarding dental school policies.

Qualifications

• Experience Only: Two (2) years of relevant experience in an occupation related to the work assigned to this position OR
• Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years
• Applicants must meet minimum qualifications at the time of hire.
• Preferred Qualifications: Familiar with EPIC in a medical clinic setting. Knowledge, Skills, and Abilities: Outstanding customer service skills. Organizational office skills and the ability to effectively communicate with others. Strong computer skills with proficiency in Microsoft Office and other programs. Able to multi-task in a fast-paced environment. Critical thinking and attention to detail. Able to work independently and part of a team.