Administrative Assistant I

About the role

Pioneer Human Services empowers justice‑involved individuals to overcome adversity and reach their full potential. For over 60 years we have served clients with professionalism and empathy, operating 35+ locations across Washington state and helping over 9,500 individuals in 2024.

Responsibilities

• Preparing monthly invoices and reports as requested for all contract providers
• Creating and distributing, prior to designated deadlines, all contractual deliverables
• Collecting required data for all quarterly deliverables
• Assisting with insurance and private pay billing
• Database entry and management including running reports
• Developing and maintaining internal tracking systems and reports for QA purposes
• Preparing professionally written documentation and correspondence
• Copying and maintaining forms/documents/new client files
• Filing of agency correspondence and assisting with maintenance of clinical records
• Performing general office tasks: answering phones, ordering office supplies, distributing mail, light cleaning, maintaining and operating copier, fax machine, phone/voice mail systems, and document shredder
• Assisting the Director in gathering and analyzing data related to Quality Assurance activities to maintain quality of care consistent with or exceeding Washington State standards
• Analyzing data from multiple data sources as directed
• Preparing and assisting in the preparation of data reporting as directed
• Providing excellent customer service to staff, clients and community partners
• Scheduling client appointments and making appointment reminder calls as needed
• Engaging in clear, consistent, and professional communication with clients, program staff, service providers and community members
• Performing/observing UA screens periodically

Requirements

• High School Diploma or GED
• At least one year of clerical/office experience
• Proficient with Microsoft Excel and other Microsoft Office Suite applications
• Excellent oral and written communication skills
• Safe driving record if operating personal or PHS vehicles on PHS business
• Auto liability insurance that complies with PHS requirements when using personal vehicle for business
• Preferred: AA degree in office administration, business, or healthcare field
• Preferred: previous experience dealing with medical claims to insurance carriers
• Preferred: previous experience working in a healthcare office or similar setting

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account
• Employer‑provided life insurance
• Accidental Death & Dismemberment (AD&D) insurance
• Disability coverage
• Front‑Loaded Tuition Assistance
• Retirement Plan
• Employee recognition programs
• Public transportation discounts
• Employee Assistance Program (EAP)

Pay

New hires for this position typically start between $17.30 and $23.35 hourly, depending on work location, experience, qualifications, skills, competencies, internal equity, and market conditions. The full pay range is provided to support pay transparency; individual compensation will vary within the range based on those factors.