Administrative Assistant - Hybrid
About the role
Support Loan Officers and members throughout the mortgage application process by gathering documentation, reviewing information, and helping ensure loans move smoothly from application to approval.
This is a Contract position based out of Martinsburg, WV, with a hybrid workplace arrangement.
The role involves a mix of phone-based and administrative work, with approximately 50% of the role involving direct member contact, offering a collaborative environment supporting Loan Officers and members through an important financial milestone and opportunities to build mortgage and financial services expertise while developing your career.
Application deadline: September 28, 2026.
Responsibilities
- Partner with Loan Officers and members throughout the mortgage process.
- Collect and review required loan documentation.
- Follow up with members to obtain missing information and paperwork.
- Assist with loan applications from pre-application through processing.
- Calculate income and review asset statements to support loan eligibility.
- Update and maintain loan information in internal systems.
- Manage a pipeline of approximately 45-60 loan applications, with higher volumes during peak periods.
- Communicate with members by phone and through virtual channels to provide updates and answer questions.
Requirements
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective communication and customer service skills.
- Comfort working with technology and navigating multiple systems.
Qualifications
Experience in mortgage, banking, financial services, or administrative support is a plus but not required.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)