Administrative Assistant-FT Cottagewood Senior Communities

Cottagewood is located on a beautiful 17-acre campus complete with charming courtyards and attractive cottages. We have a compassionate, caring and dedicated team who daily demonstrate our mission, "To Make a Positive Difference in the Lives of Every Person who Comes in Contact with Our Organization". If you enjoy being part of a team, are a caring and compassionate person and love to help people, this position may be a perfect fit for you.

About the Role

To provide a courteous and efficient reception service to residents, staff, and visitors. To undertake appropriate administrative duties as delegated by the manager.

Responsibilities

• Interact professionally and courteously on the phone and in person with residents, visitors, staff, and all others.
• Maintain confidentiality and sensitivity.
• Monitor resident, visitor, and staff activity in the reception and lobby areas.
• Accurately take messages and pass them on to the relevant person in a timely manner.
• Ensure that urgent matters are drawn to the relevant staff quickly and accurately.
• Must be knowledgeable of the services provided and be able to advise individuals making inquiries.
• Respond to emergencies including Fire, Weather (Severe & Snow Storms), Power outages, Resident Elopement, 911 Calls following Cottagewood Policy and Procedures.
• Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, faxing, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
• Adhere to all policies and procedures.

Requirements

• Minimum 1 year receptionist experience with multi-line phone system and High School Diploma or GED.
• Strong Customer Service Skills.
• Strong Communication Skills.
• Strong Problem Solving and Judgment Skills.
• Ability to relate to aging population.
• Computer skills with basic knowledge of Microsoft Office and Excel applications.
• Pleasant phone manner with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Physical Requirements

• Must be able to frequently perform tasks such as, but not limited to, those listed below:
  • Sit, stand repeatedly during shift to respond to customers, phones, alarms, and doors, etc.
  • Sits for prolonged periods of time.
  • See objects within 10 feet to monitor work areas and computer.
• Must be able to continuously perform tasks such as, but not limited to, those listed below:
  • Move, push, pull and/or lift objects weighing 10 to 25 pounds.
  • Use hands and arms for simple grasping, pushing and pulling drawers, wheeled office chair, manipulation of computer keyboard.
  • Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and to carry objects.
  • Walk and/or sit for prolonged periods of time.
  • Speak clearly and make self understood in face-to-face interactions and over the phone and paging systems.
  • See objects closely to read directions, instructions, computer screen, etc.
  • Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

Environment

Works indoors in a climate-controlled environment majority of the time.

Schedule

The work schedule is Monday through Friday 8:30 AM - 5:00 PM.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability
• 401K with employer match
• Paid holidays
• Floating holidays
• Vacation
• Sick leave

Employees enjoy flexible work schedules, opportunities for advancement, and paid comprehensive training! No experience is necessary.