Administrative Assistant / Front Desk Coordinator

About The Company One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for the past fifteen years. In February 2023, we marked a milestone when One Medical joined Amazon. Together, we aim to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven, and empathetic team, while working hard to cultivate an environment where everyone can thrive. About The Role As a Member Support Specialist, you will serve as an ambassador for patients within the office environment, demonstrating mastery of human connection and a strong drive for service excellence. Your primary responsibility will be to remove barriers to care, ensuring a truly exceptional in-office patient experience. You will be the first point of contact for patient feedback and will provide support as requested by the Practice Coordinator, Operations Manager, or in-office providers. Your role involves maintaining the look and feel of the office lobby to align with the One Medical brand, creating a welcoming atmosphere for patients and staff alike. You are a collaborative team player with innovative problem-solving skills, capable of managing multiple tasks efficiently. Strong verbal and written communication skills are essential, as is the ability to identify opportunities for improvement and deliver customer-centric solutions. Empathy, focus, and compassion should underpin all interactions with patients and teammates. Self-awareness is key to leveraging your strengths and developing areas of opportunity. You thrive in feedback-driven environments that emphasize growth and adaptability. Your unwavering commitment to helping others and creating positive moments for members and colleagues makes you an ideal fit for this role. Qualifications At least 1 year of experience in high-touch customer or patient-facing rolesStrong written and verbal communication skillsExperience working within collaborative, diverse, and feedback-driven multidisciplinary teamsProven ability to persist through change and demonstrate forward-thinking under pressureProficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously Responsibilities Utilize the C-I-CARE framework to ensure positive and effective patient interactions, managing patient intake, same-day scheduling, follow-up appointments, and billing/insurance knowledgePerform all front-of-house duties including check-in/check-out, insurance verification, printing and paperwork tasks, test preparation, and meeting service level expectationsContribute to team development through rounding, participating in team huddles, problem-solving sessions, and supporting in-office providers with ad hoc requestsMaster our technology suite, including Slack, G-suite, Zoom, and the Electronic Medical Record System 1Life, to facilitate communication and complete daily tasksPerform opening and closing duties, maintain the appearance of patient and staff areas, restock supplies, and ensure organizational standards are met Benefits Paid sabbatical after every five years of serviceFree One Medical memberships for employees, friends, and familyEmployee Assistance Program offering confidential support services for stress, anxiety, financial, and legal issuesCompetitive Medical, Dental, and Vision insurance plansPre-Tax commuter benefitsPTO cash-out option for up to 40 hours annually401K retirement plan with company matchCredits toward emergency childcareCompany-paid maternity and paternity leavePaid Life Insurance coverageDisability insurance covering Short Term and Long Term Disability Additional Benefits For Practicing Clinicians Malpractice Insurance coverage at 100%Access to UpToDate evidence-based clinical research toolAnnual stipend for Continuing Medical Education (CME)Participation in weekly rounds for shared learningDiscounted registration for One Medical's annual REAL primary care conference Equal Opportunity One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. We are committed to fostering an inclusive environment where all team members can thrive. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm your authorization to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.