Administrative Assistant / Front Desk Coordinator

About The Company

One Medical is a primary care solution transforming healthcare by making quality care more affordable, accessible, and enjoyable. Founded in 2008, One Medical offers seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon Health, aiming to improve healthcare for more consumers, employers, care team members, and health networks. One Medical fosters a diverse, driven, and empathetic team culture, dedicated to enhancing the healthcare experience for everyone involved.

About The Role

As a Member Support Specialist, you will serve as an ambassador for patients within the office environment, demonstrating mastery of human connection and a strong drive for service excellence. Your primary responsibility will be to remove barriers to care, ensuring a truly exceptional in-office patient experience. You will be the first point of contact for patient feedback and will provide support as requested by the Practice Coordinator, Operations Manager, or in-office providers. Your role involves maintaining the look and feel of the office lobby to align with the One Medical brand, creating a welcoming atmosphere for patients and staff alike. You are a collaborative team player with innovative problem-solving skills, capable of managing multiple tasks efficiently. Strong verbal and written communication skills are essential, as is the ability to identify opportunities for improvement and deliver customer-centric solutions. Empathy, focus, and compassion should underpin all interactions with patients and teammates. Self-awareness is key to leveraging your strengths and developing areas of opportunity. You thrive in feedback-driven environments that emphasize growth and adaptability. Your unwavering commitment to helping others and creating positive moments for members and colleagues makes you an ideal fit for this role.

Qualifications

• At least 1 year of experience in high-touch customer or patient-facing roles
• Strong written and verbal communication skills
• Experience working within collaborative, diverse, and feedback-driven multidisciplinary teams
• Proven ability to persist through change and demonstrate forward-thinking under pressure
• Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously

Responsibilities

• Utilize the C-I-CARE framework to ensure positive and effective patient interactions, managing patient intake, same-day scheduling, follow-up appointments, and billing/insurance knowledge
• Perform all front-of-house duties including check-in/check-out, insurance verification, printing and paperwork tasks, test preparation, and meeting service level expectations
• Contribute to team development through rounding, participating in team huddles, problem-solving sessions, and supporting in-office providers with ad hoc requests
• Master our technology suite, including Slack, G-suite, Zoom, and the Electronic Medical Record System 1Life, to facilitate communication and complete daily tasks
• Perform opening and closing duties, maintain the appearance of patient and staff areas, restock supplies, and ensure organizational standards are met

Benefits

• Paid sabbatical after every five years of service
• Free One Medical memberships for employees, friends, and family
• Employee Assistance Program offering confidential support services for stress, anxiety, financial, and legal issues
• Competitive Medical, Dental, and Vision insurance plans
• Pre-Tax commuter benefits
• PTO cash-out option for up to 40 hours annually
• 401K retirement plan with company match
• Credits toward emergency childcare
• Company-paid maternity and paternity leave
• Paid Life Insurance coverage
• Disability insurance covering Short Term and Long Term Disability

Additional Benefits For Practicing Clinicians

• Malpractice Insurance coverage at 100%
• Access to UpToDate evidence-based clinical research tool
• Annual stipend for Continuing Medical Education (CME)
• Participation in weekly rounds for shared learning
• Discounted registration for One Medical's annual REAL primary care conference

Equal Opportunity

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. We are committed to fostering an inclusive environment where all team members can thrive. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm your authorization to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.