Administrative Assistant - Financial Aid

About the role

The Administrative Assistant for Financial Aid is primarily responsible for customer service to families with regard to tuition and scholarships. This position will maintain a good relationship with parents, students, staff members and faculty; provide financial support required by the Director of Finance; assists the Director of Finance in maintaining accurate records; performs any other job-related tasks deemed necessary and/or assigned by the Director of Finance or the Principal. The position requires the ability to communicate fluently in both English and Spanish. Reports to the Director of Finance.

Responsibilities

• Customer Service to school families including communicating payment arrangements, educating on financial aid opportunities, and responding to a variety of questions and requests
• Presentation of scholarship opportunities to existing and potential new families - one-on-one and in small groups
• Assist families in the scholarship application process
• Coordination of Madrinas - group that volunteers to assist with the scholarship process
• Serve as liaison with School Tuition Organizations (STOs)
• Tuition collection, including current and delinquent accounts, utilizing FACTS software
• Maintain the Financial Aid and Tuition spreadsheet
• Assist with various Finance and Accounting tasks

Requirements

• Active practicing Roman Catholic in full communion with the Church
• Excellent communication and customer service skills - must be bilingual (fluent in English and Spanish)
• Able to understand and clearly express the mission of Catholic Schools, especially St. John Paul II Catholic High School
• High School Diploma required; Associates or Bachelors degree preferred
• 5+ years of customer service experience
• Strong attention to detail, creativity, organizational and problem-solving skills
• Ability to maintain confidentiality required
• Experience with financial record keeping, accounting, and bookkeeping
• Good judgment in handling different personalities and emerging situations; an ability to observe and actively listen in assessing family needs
• Ability to work cooperatively with others utilizing effective interpersonal communication skills
• Experience with Microsoft and Google platforms for email, word processing documents, spreadsheets, and document sharing
• Understanding of Arizona Private School Tax Credit programs
• Able to lift and move boxes and materials
• Must possess a strong desire to serve

Benefits

Benefits per Diocese of Phoenix Benefit guidelines.

Schedule

40 hours per week; usual hours 7:30 AM to 3:30 PM; occasional work on weekends and/or evenings.