Administrative Assistant (Dispatch)

About the role

Works closely with company owners, managers and technicians to provide its customers with outstanding professional service. Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience. Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved. Handles multiple interactions via email, phone, TEAMS, online portals in fast timely, accurate manner, every customer matters. Utilizes electronic filing systems for internal documentation and client deliverables. Contributes to team effort by accomplishing and achieving results. Identifies change in processes and the optimal application to promote efficiency.

Responsibilities

• Schedule internally with technicians and externally with clients for inspections and service

Qualifications

• Strong organizational and follow-up skills
• 1-2+ years administrative, dispatch, scheduling experience, or relevant experience
• Ability to communicate effectively via telephone, email, and text
• Excellent interpersonal communication skills, and the ability to maintain a cooperative manner and positive attitude while working under pressure
• Ability to work independently as well as part of a team, and to also get along with a variety of different personality types and help to maintain an efficient and conflict-free work environment
• A personality that is energetic, pro-active, approachable and friendly, and professional
• A "team player" attitude
• Background demonstrating extraordinary work ethic, dependability, and reliability
• History of building trust and maintaining confidentiality
• A willingness to learn
• High school diploma or equivalent
• Proficient use of Outlook, Word, Excel and TEAMS

Pay

Hourly pay range of $20-25/hr.

Schedule

Full-time, on-site, Monday - Friday 40 hours a week

Benefits

• Health, dental, vision, 401(k) with match, PTO, holidays
• Opportunities for professional development and advancement
• Be part of a supportive and inclusive team in a company that values integrity, innovation, and employee wellbeing
• Work in one of the fastest-growing cities in the country with access to the Rocky Mountains, vibrant culture, and year-round activities