Administrative Assistant - Dallas

About Us

Dominium is a purpose-driven leader in affordable housing, operating in approximately 20 states with a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Our values—EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution—guide us in fulfilling our mission to provide quality, affordable housing that builds enduring value for residents, employees, communities, and financial partners.

About the Role

The Administrative Assistant provides vital support to the regional property management team by handling a variety of administrative, organizational, and customer service tasks. This role ensures smooth daily operations through effective communication, scheduling, reporting, and coordination with internal teams and external stakeholders. The ideal candidate is proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Performs general office duties including filing, ordering office supplies, coordinating weekly mailings to site teams, and maintaining organized records.
• Creates, maintains, and distributes reporting tools such as monthly report tracking, physical/economic occupancy reports, unit availability updates, and weekly operational call summaries.
• Assists with onboarding new team members by scheduling training, preparing materials, setting up system access, and supporting a positive new hire experience.
• Coordinates resident relocations as needed, including communication with site teams, tracking progress, and ensuring a smooth transition for residents.
• Responds to resident complaints and requests by answering calls, managing survey responses, and working with site teams to resolve issues or escalate as appropriate.
• Provides customer service support by answering calls from vendors, residents, and site staff; taking messages; and directing inquiries to appropriate personnel.
• Drafts and distributes professional correspondence including memos, report reminders, status updates, response letters to owners/investors, Workfront follow-ups, and corporate communications as directed.
• Attends operational calls and meetings to take detailed notes, document action items, and distribute meeting summaries to key stakeholders.
• Coordinates scheduling and calendar management for regional leaders, including booking travel, arranging meetings, and managing event logistics.
• Provides event planning support for work events and regional meetings, including selecting themes, ordering supplies, drafting communications, and assembling meeting packets.
• Assists with system support and troubleshooting, including helping resolve Yardi issues, investigating system discrepancies, and providing training and guidance in alignment with company policies.
• Supports document management processes such as maintaining electronic filing systems, organizing shared drive content, and assisting with data entry and audit preparation.
• Additional duties as assigned.

Requirements

• High School diploma or equivalent with 2+ years of administrative experience.
• Excellent written and verbal communication skills.
• Ability to communicate professionally with all levels of the organization.
• Comfortable handling sensitive information with discretion and professionalism.
• Highly proficient in Microsoft Office and Outlook; Yardi proficiency preferred.
• High attention to detail.

Benefits

• Competitive salary and an incentive bonus program.
• Training and development programs, career growth, and community volunteer and outreach programs.
• Comprehensive benefits package for eligible employees, including:
  • Basic Life and AD&D insurance; Employee, Spouse, and Child Supplemental Life and AD&D insurance.
  • Short and Long-Term Disability insurance.
  • Medical, Dental, and Vision coverage, with optional Health Savings Accounts, Medical and Dependent Care Flexible Spending Accounts.
  • Voluntary Benefits (Accident, Critical Illness, Whole Life).
  • Employee Assistance Program.
  • 401(K) plan.
  • Health and Financial Wellness Programs.
  • Paid Time Off including Paid Holidays and Floating Holidays.
  • Paid Parental Leave.
  • Education Reimbursement.
  • Employee Recognition and the Dominium Employee Emergency Fund.