Administrative Assistant- Columbia Landing Apartments

About the role

Benton Communities is a residential property management firm based in Columbia, Maryland. With a portfolio of over 5,000 multi-family and senior apartment homes, the company focuses on creating thriving communities throughout the Mid-Atlantic region.

Responsibilities

- Projects a professional image in all aspects of work performance, including personal habits, demeanor, and attire. - Models Mission and Foundations and Service Commitments and Fair Housing laws. - Demonstrates good communication skills with residents, community members, agencies, visitors, and staff. - Answers incoming calls via telephone and email. - Follows and explains community policies and procedures to customers. - Conducts follow-up resident calls to ensure customer satisfaction. - Follows up on outstanding resident issues and concerns. - Maintains accurate records in the Property Manager regarding requests and responses. - Orders routine supplies and special orders in consultation with the Community Manager.

Qualifications

- High school diploma required, with business courses or an associate’s degree preferred. - Knowledge of general maintenance duties and skills required. - Prior related administrative experience required. - Attention to detail and the ability to prioritize multiple demands necessary. - Willingness to be an active team player, respond to multiple interruptions, and meet critical deadlines. - Proficiency with Microsoft Office Suite preferred.

Skills

- Excellent sales, verbal, and written communications skills. - Prior related experience preferred. - Sales and marketing experience highly preferred.

Benefits

- Comprehensive benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment, which increases by one day with each additional year of employment up to 200 hours. - Health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. - $1500 annualized waiver for those not needing health insurance coverage. - 10 paid holidays and Veteran's Day for employees who are Veterans (thank you for your service!). - Birthday PTO after one year of employment. - Personal Day after six months of employment. - 4 Wellness Days each year. - Eligible for a bonus potential. - Community Manager receives a $25 monthly cell phone reimbursement.