Administrative Assistant

About the role

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products — blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We’re looking for a detail-oriented and highly organized administrative professional who will support the accuracy, integrity, and flow of critical customer and operational data across our systems. This role plays a key part in ensuring seamless internal operations and exceptional service delivery. Location: Orlando, FL (Remote).

Responsibilities

• Support reservation operations through inbound and outbound guest communications, reservation management, lead administration, reporting, data maintenance, revenue generation, and operational support activities.
• Serve as a key administrative resource for the reservations, contact center, sales, marketing, and operational teams by ensuring reservation accuracy, timely lead distribution, reporting integrity, and completion of assigned projects and operational tasks.
• Work closely with leadership, sales, marketing, operations, and contact center teams to support business objectives, optimize workflow efficiency, enhance the guest experience, and contribute to overall organizational performance.
• Create, modify, update, and maintain guest reservations within company systems.
• Process reservation changes, cancell