Administrative Assistant

About the role

The Administrative Assistant supports the Marshal’s Department by handling administrative duties, including permitting, licensing, records management, and evidence tasks.

Responsibilities

• Process parking permits, dog licenses, and bicycle licenses.
• Determine completeness and eligibility of permit applications.
• Maintain accuracy of permitting software and ensure permits are available for renewal.
• Evaluate and recommend improvements to permitting processes and software for better user experience.
• Review parking garage citation notices for accuracy and audit collection notices.
• Answer questions and guide customers through the parking permit process.
• Process releases for towed and booted vehicles.
• Collaborate on the issuance of building parking permits.
• Assist with records and evidence management duties.
• Process Marshal Department invoice orders and revenues.
• Perform general administrative tasks such as data entry, retrieval, and file maintenance.
• Enter and retrieve data from the records management program.
• Maintain and order office supplies.
• Provide information about the Marshal’s Department to the public, other departments, and agencies.
• Assist the public by phone and in person with complaints and requests.
• Maintain Lost and Found records.
• Work safely to avoid accidents and participate in Town-sponsored cybersecurity training.
• Complete other tasks and special projects as assigned.

Requirements

• High school diploma or equivalent.
• One (1) year of experience in an administrative field.
• Colorado Certified Records Technician Certification (CCRT) preferred or ability to obtain within one (1) year.

Skills

• Intermediate to advanced skills in Microsoft Office.
• Knowledge of business correspondence techniques.
• Proficiency in using office equipment, including computers and printers.
• Strong interpersonal skills to exercise tact and courtesy with frequent public, staff, and external contacts.

Work Environment

• Work is performed primarily in a standard office environment and in and around the Town’s buildings and facilities.
• May occasionally be required to lift and/or move items weighing up to 20 pounds.
• Often required to sit for extended periods of time.