Administrative Assistant

Key Responsibilities

• Answer multi-line company telephone system and route calls to appropriate staff members in an accurate, efficient, professional, and courteous manner.
• Greet visitors, suppliers, and customers in a courteous and professional manner and direct them to the appropriate staff member(s).
• Maintain confidentiality in discussing participant/customer, staff, volunteer, organizational, fiscal, and employee related information.
• Arrange travel for employees who are travelling to Steffes locations or training events.
• Maintain office supply inventory system, including quotes, purchasing, and re-orders.
• Schedule training for Safety and Quality and other departments as needed.
• Maintain a thorough working knowledge of and adhere to organization and/or project policies, regulations, and procedures.
• Operate copy machine, fax machine, phone system, postage equipment, computer, and other office equipment as needed to complete tasks on a daily basis.
• As needed, assist other departments with clerical and administrative tasks to include, but not limited to typing, filing, proofreading, assembling technical manuals, and maintenance of service logs and data entry.
• Develop and maintain comprehensive knowledge of community resources; provide information, referrals, and follow-up.
• Keep immediate supervisor well-informed of activities, results of efforts and problems identified or potential problems; recommend corrective actions.
• Handle customer inquiries and concerns via email, mail, or other forms of communication.
• Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
• Helps company meet its Strategic, Quality and Safety objectives.

Core Expectations

• Customer Service: Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
• EHS: Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
• Quality: Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
• Congruent with Steffes Code of Conduct and Policies and Procedures: Use tact, sound judgement, and maintain a professional attitude in communication and relationships with others. Strive to deliver the best quality in daily work. Promote a positive image of Steffes and its products. Be timely and punctual in attendance and following all policies and procedures.

Job Requirements

• High school diploma or GED
• 1-3 years previous administrative work experience preferred
• Course diploma in related field preferred; or combination of education and work experience
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Communication skills (Develop written communications requiring grammar skills; Interact with customers and staff on an explanatory basis; interact with groups of people and co-workers; use of telephone and paging system; and oral communication)
• Basic math and spelling
• Strong reading and comprehension skills
• Typing (50-60 wpm)
• Familiarity and use of general office equipment such as printers, copy machine, fax machine, etc.
• Strong interpersonal skills, good telephone etiquette; thorough; patient; well organized; detail oriented, service oriented, personable, and flexible
• OR An acceptable combination of education and experience

Functional & Cognitive Requirements of Position

• This position requires walking, sitting, or standing to a significant degree
• Must have the ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds
• Must have the ability to climb ladders and/or stairs
• Stooping, crouching, kneeling, and bending
• Handling, feeling, and gripping would be required for some activities
• This role may be subject to internal and external environmental conditions
• Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.