Administrative Assistant

About the role

We are seeking a talented and dedicated Dental Administrative Assistant to play a key role in supporting the day-to-day operations of our busy specialty practice. As a vital part of our team, you will assist the Practice Manager in managing administrative tasks, coordinating patient care, and ensuring smooth office operations.

Responsibilities

• Assist the Practice Manager in overseeing daily office operations and maintaining a smooth workflow.
• Coordinate patient scheduling, appointment confirmations, and follow-up communications.
• Manage patient billing, insurance verifications, and claims processing, ensuring financial arrangements and collections are handled timely.
• Address and resolve escalated patient concerns to ensure a positive patient experience.
• Support the training and onboarding of administrative staff and provide leadership in the Practice Manager’s absence.
• Monitor office performance metrics to identify areas for improvement.
• Maintain compliance with healthcare regulations, including HIPAA, and ensure adherence to office protocols.
• Collaborate with clinical staff to ensure patient records are accurate and well-maintained.
• Manage office supplies and vendor relationships as needed.

Requirements

• 1+ years of experience in an administrative role.
• Proficiency in dental practice management software and patient management systems.
• Excellent communication and interpersonal skills, with a focus on patient-centered care.
• Knowledge of dental insurance verification, billing, and financial processes.
• Strong leadership abilities, including training and mentoring administrative staff.
• A solid understanding of HIPAA regulations and patient confidentiality protocols.
• Ability to sit and stand for extended periods of time.
• Ability to operate standard office equipment.
• Ability to assist patients safely in and out of chairs or treatment areas.
• Ability to maintain clinical positioning for extended periods.
• Ability to work around medical equipment and instruments.
• Adherence to OSHA and infection control standards.
• Ability to perform repetitive hand and wrist movements.
• Ability to respond quickly in emergency situations.

Benefits

• BCBS Medical & Dental insurance options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan with match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

Pay

Position Base Pay Range: $18 USD - $25 USD

700 South Chester Road #A, Swarthmore, PA 19081