Administrative Assistant

Job Summary

Shambaugh & Son L.P. is seeking an Administrative Assistant to support the Fire Protection and Alarm Group. This role involves performing a variety of organizational tasks and managing customer service requests.

Essential Duties & Responsibilities

• Receive customer requests for service in a professional manner, gathering necessary information to dispatch calls efficiently.
• Utilize the automated schedule functionality to assign service calls to the most suitable technicians based on their skills, territories, customer preferences, availability, and workload.
• Reassign work as needed to meet customer expectations and manage workloads effectively.
• Follow up to validate the completion of work.
• Maintain confidentiality of customer and employer information.
• Other duties as assigned.

Qualifications

• Proficiency in computer usage, including Microsoft Office & Windows.
• At least 1 year of scheduling or dispatching experience.
• Dispatching or scheduling experience with Technicians, Project Managers, etc., preferred.
• Proven experience in multi-tasking and handling multiple difficult tasks simultaneously.
• Ability to proficiently use Microsoft Word, Excel, PowerPoint, etc.
• Must be organized, self-motivated, and have a strong work ethic.
• Professionalism in email and over the phone communication.
• Experience with AS400 a plus.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.

Benefits

• Competitive salary range: $24 - $26 per hour.
• Position eligible for bonuses.
• Benefits package includes:
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life insurance.
• Disability coverage.
• A 401(k) Savings Plan.
• College Coach and employee assistance program.