Administrative Assistant

Responsibilities

• Answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone
• Scheduling and entering residential and commercial losses into the system
• Managing the technicians to make sure all job requirements are met in the system in a timely manner
• Scanning documents into the jobs and documenting appropriate notes into CRM software
• Aiding with listings and pricing, additional documentation requirements for jobs
• Aiding the manager with completing job files for billing submission
• Displaying a positive attitude while interacting with customers over the phone
• Communicating jobs to the project managers or lead program coordinator in a timely manner
• Communicating with insurance adjusters about claims
• Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
• Getting contracts signed by customer
• Communicating with the accountant team on payments and collections

Qualifications

• 2-3 years of office experience
• Bilingual a plus
• Excellent verbal and written communication skills
• Computer skills: Google calendar and email, Microsoft Word, Excel, etc.
• Ability to quickly learn computer software to keep track of all jobs
• This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment
• Strong attention to detail and accuracy
• Ability to work under pressure, in a fast-paced working environment
• Task-oriented, self-starting, organize daily tasks with efficiency