Administrative Assistant

Benefits: Health insurancePaid time offDental insurance Responsibilities The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phoneScheduling and entering residential and commercial losses into the systemManaging the technicians to make sure all job requirements are met in the system in a timely mannerScanning documents into the jobs and documenting appropriate notes into CRM softwareAssisting with listings and pricing, additional documentation requirements for jobsAssisting manager with completing job files for billing submissionDisplays positive attitude while interacting with customers over the phoneCommunications jobs to the project managers or lead program coordinator in a timely mannerStrong organization and prioritization skills may be times working on multiple projects at once)Other responsibilities directed from Branch ManagerResolves client complaints, or refers situations to supervisor (as appropriate) for resolutionCommunicating with insurance adjusters about claimsCommunicating with homeowners and business owners about their claim, scope of work to be performed and paymentGetting contracts signed by customerCommunicating with accountant team on payments and collections Qualifications 2-3 years of office experienceBilingual a plusExcellent verbal and written communication skillsComputer skills: Google calendar and email, microsoft word, excel; etc.Ability to quickly learn computer software to keep track of all jobsThis role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipmentStrong attention to detail and accuracyAbility to work under pressure, in a fast-paced working environmentTask oriented, self startingorganize daily tasks with efficiency *A background check may be required due to program guidelines through insurance carriers we work with. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.