Administrative Assistant

Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut. We are proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.

About the role

We are seeking an organized and dependable Administrative Assistant to provide clerical and administrative support to an assigned SCADD facility — playing an essential role in keeping daily operations running smoothly and ensuring clients and staff are well supported.

Responsibilities

• Orient clients to office hours, program rules, and the availability and limitations of program services
• Perform administrative support tasks including filing, record keeping, answering calls, faxing, checking email, and ordering, organizing, and managing office supplies
• Maintain and stock inventory and supplies
• Receive, sort, and distribute mail
• Communicate, consult, and coordinate client care with other providers as needed
• Perform data entry into the agency Electronic Health Record (EHR) system as needed, including insurance verification and address verification
• Complete applications for client participation in state assistance programs
• Set up in-person and virtual appointments and follow-up appointments as directed
• Notify clients of upcoming appointments
• Arrange transportation for all non-emergent appointments, including coordination through Veyo
• Secure all payor authorizations for services provided through the facility, including insurance and food stamp verification and authorization
• Scan discharged paper charts into client records
• Follow all health, sanitary, and infection control policies
• Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties

Requirements

• High School Diploma or GED required; one to three years of related experience, or an equivalent combination of education and experience
• Valid Driver's License with the ability to drive a company vehicle required
• The ability to obtain CPR certification within six months
• Proficiency with Microsoft Office Suite and applicable software
• Strong organizational and time management skills, with the ability to prioritize tasks and maintain an organized physical and electronic environment
• Friendly, patient, and empathetic approach when interacting with clients and colleagues
• Ability to work both independently and collaboratively in a fast-paced environment
• Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion

Benefits

• Competitive pay and comprehensive benefits
• Multiple Medical Plans to fit your needs and budget
• Dental & Vision Insurance
• 403(b) Retirement Plan with 10% employer match at 1 year
• Vacation and Sick accruals
• 11 paid Holidays
• 40 hours of paid Education/Training annually
• Paid Licensure Reimbursement

About us

Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeastern Connecticut. We believe in second chances and the power of recovery — and our administrative team plays a vital role in making that mission possible every single day. When you join SCADD, you join a team that shows up with hope, connection, and purpose.