Administrative Assistant

Position Summary

We are seeking a highly organized, proactive, and self-motivated Administrative Assistant to support our Atlanta office.

Key Responsibilities

• Receive, sort, scan, and distribute incoming mail to the appropriate departments in a timely and accurate manner
• Maintain organized records and ensure proper handling of sensitive and confidential documents
• Serve as the on-site point of contact for occasional walk-in visitors, providing a welcoming and professional experience while guiding them to the appropriate departments or support channels and sharing relevant contact information as needed
• Partner with the Finance team on administrative and support tasks as needed
• Aid with overflow projects and provide general administrative support across departments
• Ensure the office remains organized and operational during in-office days
• Utilize Microsoft Excel for data entry, spreadsheet management, reporting, and maintaining accurate records
• Communicate effectively with internal teams and external vendors using Outlook, Slack, and Microsoft Teams
• Support profile management, maintain organization across online work platforms, and assist with consolidating reports and administrative records

Qualifications

• Strong organizational skills with exceptional attention to detail
• Proactive mindset with the ability to anticipate needs and take initiative
• Strong interpersonal and communication skills
• Customer-service mindset with the ability to remain calm, patient, and professional in a variety of situations
• Comfortable handling sensitive and confidential information with the utmost discretion
• Proficiency in Microsoft Office, particularly Microsoft Excel and Outlook
• Familiarity with collaboration tools such as Slack and Microsoft Teams

Preferred Qualifications

• Prior administrative or office support experience
• Experience in customer-facing roles
• Experience supporting finance or operations teams

Additional Information

This role requires working in-office three days per week in our Atlanta location. The position involves a high level of autonomy and responsibility.

Work Environment & Hiring Requirements

• U.S. Work Location Requirement: All employees must reside in and perform work within the United States. We do not support international remote work arrangements for this role.

• Travel Expectations: While this is a remote position, occasional travel may be required for team meetings, company events, conferences, summits, etc. Candidates must be willing and able to travel as needed.

• On-Camera Work Environment: We operate in a highly collaborative, remote, on-camera culture. Employees are expected to be on camera during meetings unless extenuating circumstances apply.

• Recorded Video Interviews: All video interviews conducted during the hiring process will be recorded to support internal hiring consistency and process improvement.

• Background Checks: Employment with Penn Foster Group is contingent upon successfully completing applicable pre-employment screening requirements, which may include verification of employment history, education, and criminal background, where permitted by law.

• Identity Verification (Form I-9): As part of our onboarding process, all hires must complete employment eligibility verification in compliance with federal law. This includes remote Form I-9 verification, which may require an in-person identity verification step with an authorized representative.

About Us

At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity

We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building diverse teams – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer

• A robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, and free access to our online programs.