Administrative Assistant

What You’ll Do:

• Act as the central point of contact between executives, internal teams, customers, and external partners
• Aid in planning and coordinating department initiatives, projects, and cross-functional activities
• Prepare dashboards, status updates, and operational summaries as needed
• Track and manage departmental deadlines, priorities, and deliverables
• Collaborate with Accounting to manage customer-leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation
• Serve as a liaison for change-of-ownership processes, gathering required forms, updating internal systems, and maintaining accurate customer records
• Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams
• Send welcome emails to new customers and ensure all onboarding steps are initiated promptly
• Coordinate with Sales and Fulfillment on hardware orders, confirming order details, tracking fulfillment, and communicating any updates or issues

Qualifications:

• 2-4 years of experience in administrative, operations, project coordination, or executive support roles
• Exceptional written and verbal communication skills
• Strong organizational abilities with meticulous attention to detail
• Ability to manage multiple priorities with minimal supervision in a fast-paced environment
• High level of professionalism, judgment, and confidentiality
• Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems
• Familiarity with project management tools (e.g. Zendesk, JIRA) preferred
• Strong analytical and problem-solving skills

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
• Family coverage available with Liberty contributing 50% of the premium
• Fully vested 401(k) with employer match
• Employer contributions to Health Savings Accounts (HSA)
• Generous paid time off and paid holidays
• Tuition reimbursement and continuing education support
• Adoption expense reimbursement
• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
• Fully stocked breakroom