Administrative Assistant

About the role

The Administrative Assistant role provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Other general duties include greeting the general public, answering questions and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Responsibilities

• Performs day to day clerical duties as required which may include: Preparing death certificates, prayer cards and related documents
• Greeting family members and friends
• Completing required permits and / or certificates
• Receiving and / or processes payments and/or contracts
• Preparing and processing Veteran’s Paperwork
• Ordering supplies, filing and responding to inquiries
• Ensures that the required documentation to support requested products and services is accurate and complies with state, federal and company rules and regulations, to include: Preparing and distributing daily interment or cremation schedules, reports, and documents
• Maintaining and verifying the accuracy of logs associated with markers, interments and/or cremations
• Acts on calls from external customers, including other cemeteries and mortuaries, to provide product and service selections, to include disposition of remains, contracts, and payments
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Oversees the processing of installation orders to grounds and maintenance departments
• Enters contracts and cash receipts in HMIS when necessary
• Prepares marker/ monument placement paperwork
• Processes account payable transactions
• Assists Sales, Community or Family Service Counselors as needed
• Assists location management with daily operations including SOX compliance, delivery process and liability release
• Assists with payroll
• Prepares for funeral services by preparing sign-in books, ensuring veteran’s paperwork is completed, and assisting professional funeral staff as directed
• Conducts blind checks
• Monitors and follows up on marker orders; tracks memorial orders
• Acts as backup to Receptionist

Requirements

• High School Diploma or Equivalent
• Two (2) years of administrative support experience

This job is Non-Exempt.