Administrative Assistant

About the position

We are seeking an organized, proactive, and culture-driven Office Experience Administrator to support the daily operations and employee experience within our Atlanta office and global teams. This role is responsible for creating a welcoming, organized, and engaging workplace environment where employees, executives, and visitors feel supported.

In addition to managing office operations, this person will play a key role in coordinating workplace experiences, employee engagement initiatives, and culture-building activities that strengthen connection and collaboration across the organization. The ideal candidate is highly organized, service-oriented, self-directed, and passionate about creating a positive employee experience.

Responsibilities

• Be on-site at least three days per week to support employees, maintain office operations, and serve as the primary workplace contact.
• Manage day-to-day office operations, ensuring a clean, organized, and welcoming environment for employees, executives, and visitors.
• Oversee office supplies, vendors, procurement, deliveries, mail, building access, and parking management.
• Coordinate catering, meals, office hospitality, and meeting logistics, including setup and cleanup.
• Support workplace experience initiatives, including team events, employee activities, office communications, and event ticket management.
• Promote employee engagement by supporting Culture Ambassador initiatives, KEY Leaders, DIVERSE Networks, Water Cooler activities, and recognition programs.
• Manage rewards & recognition administration, including monthly expenses, award allocations, and related requests.
• Provide administrative support to HR, executives, and cross-functional teams, including scheduling, expense coordination, shipping, organization, platform administration and ad hoc requests.
• Support a positive workplace culture by creating engaging employee experiences and ensuring smooth office operations.

Skills and Qualifications

• Prior experience in an administrative, office management, workplace experience, or employee engagement role preferred.
• Ability to self-manage, prioritize tasks, and work independently in a fast-paced environment.
• Strong organizational skills with excellent attention to detail.
• Professional, dependable, and service-oriented mindset.
• Passion for employee experience, workplace culture, and creating meaningful connections.
• Comfortable balancing daily operational responsibilities with employee engagement initiatives and events.
• Strong communication and interpersonal skills with the ability to work effectively across all levels of the organization.
• Familiarity with Microsoft Office tools, calendars, expense platforms, and administrative systems.

Work Environment

On-site (hybrid) role supporting the Atlanta office environment. Collaborative, people-focused culture with opportunities to contribute to employee engagement and workplace experience initiatives. Regular interaction with employees, executives, vendors, and visitors. Role requires a hands-on approach to maintaining office operations and creating a positive workplace experience.

Benefits

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn't exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

• Trust is paramount. We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
• Customers are core. We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
• Innovation never stops, it only accelerates. The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
• We deliver with agility. We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
• United by respect. Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
• Teams make "it" happen. Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.