Administrative Assistant

About the role

We invite you to apply to a firm where relationships, innovation, and professional growth come together to make an impact. The Administrative Assistant serves as the first point of contact for clients, visitors, and callers. This position is responsible for creating a professional and welcoming environment while providing administrative support to ensure the successful operation of services throughout the Firm. Confidentiality of Firm and client information is of the utmost importance in this position.

Ketel Thorstenson, LLP is a full-service accounting and consulting firm established in 1936. With offices across South Dakota and Wyoming, and a team with over 25 partners and 50+ CPAs, KT serves a diverse client base across a wide range of industries—from closely held businesses to complex organizations in agriculture, construction, hospitality, nonprofit, government, and beyond. We’re more than a traditional accounting firm—we’re a team that values relationships, innovation, and impact. At KT, you’ll find a collaborative, growth-focused environment where your ideas are welcomed, your contributions matter, and your career can evolve alongside the clients and communities we serve.

Responsibilities

• The Administrative Assistant may be assigned to several areas to assist in the overall operational success of the firm. This position is primarily assigned to the front desk and serves as the primary person for answering phones and greeting clients and vendors.
• Provides exceptional internal and external customer service.
• Greets clients, assists with basic questions, and directs them to appropriate team members as needed.
• Assists clients with picking up returns and other documents and collects and processes documents dropped off by clients.
• Assists vendors and delivery professionals, including sorting and distributing packages and mail.
• Prepares outgoing mail and shipments.
• Answers, screens, and routes incoming telephone calls.
• Schedules appointments and maintains calendars as assigned.
• Opens and closes the lobby area, including ensuring