Administrative Assistant

About the role

Provide administrative support to professional DDS staff responsible for determining eligibility for Social Security benefits for Oklahomans using Federal Social Security Administration provisions.

Responsibilities

• Perform initial evaluations and request medical records (screening) on Social Security Disability claims.
• Contact Social Security disability applicants to complete forms and answer questions via phone.
• Operate a switchboard, answering and directing incoming phone calls to individuals within the office.
• Access confidential information such as personal demographics, Social Security numbers, earnings records, work histories, prior disability filings, and medical information using SS Electronic Query Systems/Disability Claims Systems.
• Identify, enter, and transfer sensitive information electronically to the appropriate destination within various SSA operating systems.
• Monitor consultative examination providers to ensure correct scheduling and timely receipt of medical reports.
• Arrange for the scheduling and/or purchase of medical evidence of record and consultative physical and mental examinations.
• Verify medical records are complete prior to authorizing payment in accordance with Social Security Administration and Disability Determination Division policies and procedures.
• Maintain vendor files.
• Perform tasks related to general office operations and other duties as assigned.

Qualifications

• High school education preferred or one year of technical clerical office work, public contact work, or an equivalent combination of education and experience.
• Federal background check required.

Skills

• Good attention to detail
• Ability to maintain confidentiality
• Effective oral and written communication skills
• Good computer skills (or at least the ability to learn): Excel, Adobe, Word, and ability to navigate between several computer systems
• Good accuracy
• Proficient typing and grammar skills
• Good documentation skills
• Good customer service and telephone skills
• Good organization skills
• Flexible based on the demands of the job
• Willingness to complete and be responsible for other work duties as needed