Administrative Assistant

About the role

This position is for a highly organized and customer-centric individual who has a passion for delivering outstanding results. The role involves managing day-to-day office operations, providing administrative support to the team, and recruiting technicians. You will work closely with the owner, handling emails, assisting with sales support, and providing customer service by phone and email.

House Doctors is a professional handyman and home improvement service company specializing in both large and small jobs in the Mooresville area. We are looking for an energetic and friendly person knowledgeable of various home improvement and maintenance projects such as repairs, flooring, drywall, carpentry, painting, and various trades.

Responsibilities

• Data entry, reports, and analytical support
• Collateral inventory management
• Job scheduling, confirmation, and supply orders
• Working with clients to provide exceptional customer service
• Manage feedback from clients, business partners, and suppliers
• Manage employee and subcontractor documentation
• Posting job ads and scheduling interviews
• Invoicing and processing payments
• Payroll processing
• Trade associations and industry group support
• Coordinating digital marketing posts and responding to comments and inquiries
• New employee onboarding
• Representing House Doctors in the local community and networking with potential customers as needs arise

Skills and requirements

• 2+ years of experience with office admin duties
• Knowledgeable in home improvement and handyman trades
• Excellent written and verbal communication skills
• Detail-oriented and highly organized
• Proficient with general office technology and software including Google Workspace
• Prior experience with recruitment and payroll systems
• Relevant degree or certification considered an asset
• Understanding of basic accounting considered an asset
• Ability to learn and operate basic computer programs and systems
• Friendly personality and committed to great customer service
• A strong work ethic and highly dependable

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off
• Growth and advancement opportunities in an award-winning franchise
• Paid training and career planning provided
• A cohesive team culture with regular events