Administrative Assistant

About the role

GoHiya is looking for an Administrative Assistant who can bring disciplined follow-through to workflow control across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. This role ensures every handoff shows what is complete, what is pending, and who owns the next step within contact center operations.

Responsibilities

• Track the workflow by helping the team keep recurring work organized by owner and status.
• Own the workflow by checking incoming requests for completeness.
• Coordinate the workflow by routing work to the correct next step.
• Review the workflow by tracking unresolved exceptions through closure.
• Maintain the workflow by documenting process issues that repeatedly slow execution.

Success means workflow control is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Qualifications

• Use Service Operations and Business Support confidently in contact center operations.
• Apply Operational Reporting without losing track of exceptions, owners, or deadlines.
• Document Contact Center Operations decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Task Management, especially when escalation is required instead of assumption.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, entry-level, 100% remote within the United States.