Administrative Assistant

About the role

Gateway Rehab Center (GRC) is hiring a full‑time Administrative Assistant for its inpatient facility, The Greenbriar Center, in Washington, PA. In this role you will provide front desk and clerical support for the Withdrawal Management and Residential Programs while helping create a welcoming, professional experience for patients, families, visitors, and staff. The position is mission‑driven, supporting individuals and families impacted by addiction, offering the opportunity to serve as the welcoming first point of contact for patients seeking treatment, and to work in a collaborative team environment focused on recovery, professionalism, and compassion. Your work helps support daily operations and patient admissions, making a meaningful difference every day.

Responsibilities

• Answer incoming telephone calls, transfer calls, and accurately relay messages to appropriate staff.
• Provide information regarding GRC programs and services to patients, families, physicians, and visitors.
• Greet patients and family members as they arrive to begin the admissions process.
• Collect and copy photo identification, insurance cards, and prescription cards for new admissions when available.
• Coordinate scheduled appointments with the Admissions Department.
• Serve as a communication liaison during emergency situations.
• Perform routine administrative duties, including preparing memos, forms, letters, and other documents.
• Accurately distribute patient belongings dropped off at the front desk.
• Manage multiple tasks simultaneously while maintaining a calm and professional demeanor.
• Handle stressful situations and maintain composure during high‑pressure scenarios.
• Ensure the waiting area remains clean, welcoming, and comfortable.
• Attend required GRC trainings and in‑service programs.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Pass a PA Criminal History Record Check.
• Obtain PA Child Abuse and FBI Fingerprinting Clearances.
• Must remain awake and alert while on duty.

Office‑based environment within a Substance Use Disorder treatment facility. Generally favorable working conditions. Minimal physical demands. Moderate mental demands requiring the ability to respond to multiple requests simultaneously.

Qualifications

• Some college coursework.
• Knowledge of 12‑Step programs and/or addictions (preferred).

Skills

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and prioritize responsibilities in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Professionalism and composure when interacting with patients, families, and visitors.
• Ability to manage confidential information appropriately.

Benefits

Comprehensive benefits package