Administrative Assistant

About the role

The Administrative Assistant plays an important role in creating an exceptional experience for our students and guests. This position combines administrative responsibilities with customer service and requires someone who is comfortable working in a dynamic, people-focused environment.

The ideal candidate is proactive, dependable, organized, and positive. They understand that the front desk is often the first point of contact for our students and are committed to providing a welcoming and professional experience. A passion for customer service, strong communication skills, and the ability to create positive relationships with students and team members are highly valued.

Responsibilities

• Welcome students and guests in a warm, professional, and friendly manner
• Answer phone calls, emails, and messages promptly and professionally
• Schedule and coordinate private dance lessons, group classes, appointments, and studio events
• Maintain accurate student records, schedules, and administrative information
• Assist with student enrollment, payments, packages, and account updates
• Communicate with current and prospective students regarding lessons, events, and studio activities
• Follow up with prospective students and existing clients as needed
• Support studio promotions, showcases, competitions, and special events
• Coordinate communication between students, instructors, and studio management
• Maintain a clean, organized, and welcoming front desk and studio environment
• Process transactions and maintain accurate administrative records
• Assist with daily studio opening and closing procedures
• Support management and instructors with administrative and organizational tasks
• Help ensure studio policies and procedures are followed
• Contribute to a positive, professional, and team-oriented studio culture

Requirements

• Previous experience in administrative, front-desk, customer service, hospitality, or a similar role preferred
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Excellent attention to detail
• Ability to multitask, prioritize responsibilities, and work efficiently in a busy environment
• Professional, friendly, and confident personality
• Strong customer service skills and a genuine enjoyment of working with people
• Comfortable using computers, email, scheduling software, and basic office applications
• Ability to learn new software and systems quickly
• Reliable, punctual, and responsible
• Ability to work independently as well as part of a team
• Flexible availability, including evenings and occasional weekends
• Previous dance experience is not required; an interest in ballroom dancing is a plus

Benefits

• 401 K with 3% match
• Future career growth opportunities