Administrative Assistant

Essential Functions

• Answers the phone and acts as a first contact for answering questions pertaining to all lines of business provided by the company.
• Safeguards a positive and professional experience for all customers by providing excellent customer service at all times.
• Manages client inquiries via phone, email, online, or in person.
• Provides clients with technical assistance and directs client complaints to appropriate management in a timely manner.
• Acts as the front-line for building positive client relations by checking in regularly and following up on active processes.

Position Requirements

• A high school diploma.
• Experience with Microsoft Office and customer service.
• Experience in office administration, data entry, and customer service.
• Ability to speak both Spanish and English fluently is preferred.
• An education in Forensic Science is a plus.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

DNA Solutions, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law.