Administrative Assistant

Overview

We are seeking a detail-oriented Administrative Assistant to support daily office operations and deliver excellent customer service. This role plays a key part in maintaining accurate records, supporting sales and operations processes, and assisting with accounts receivable follow-up. The ideal candidate is organized, proactive, and comfortable communicating with both internal teams and customers.

Responsibilities

• Answer and route inbound phone calls in a professional and timely manner
• Respond to customer inquiries, resolve issues, or escalate as appropriate
• Maintain and update customer records in CRM and ERP systems
• Process sales orders accurately and efficiently
• Verify and manage documentation, including maintenance agreements, leases, and supplements
• Generate and distribute reports for management
• Assist with accounts receivable follow-up on past-due accounts
• Support the sales team by preparing partnership review materials for customer presentations
• Provide general administrative support to ensure smooth and efficient office operations

Qualifications

• Previous experience in an administrative, customer service, or office support role
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with CRM and/or ERP systems preferred
• Ability to build professional relationships with customers and team members
• Positive, team-oriented attitude with a willingness to learn
• Valid driver’s license and insurability (if required for the role)
• Comfortable with data entry and general computer use

Benefits

• Medical / Dental / Vision Insurance
• 401k / Profit Sharing
• Short-Term and Long-Term Disability
• FMLA
• Group Life Insurance
• PTO / Paid Holidays
• Educational Assistance
• Employee Assistance Program