Administrative Assistant

Position Summary

The Administrative Assistant/Customer Service Associate provides compassionate customer service and administrative support to families, visitors, and staff. This position is responsible for assisting customers in person, by telephone, and via email; processing documentation and merchandise orders; maintaining accurate records; and supporting the daily operations of the office.

Key Responsibilities

• Greet and assist customers at the counter, via email and telephone.
• Process and record merchandise orders.
• Provide exceptional customer service with all interactions.
• Compile and maintain records of business transactions and office activities.
• Perform filing, typing and records management.
• Provide general office administration support.

Education & Qualifications

• A High School Diploma or GED is required.
• One to three years of data entry, office administration experience is preferred.
• Proficient in Microsoft Office 365 applications (Outlook, Excel, and Word).
• Working knowledge of database software.

Competencies

• Exceptional customer service skills.
• Exceptional attention to detail.
• Ability to work independently and perform occasional duties outdoors in varying weather conditions.
• Ability to work on-site, in-person including some Saturdays.
• Ability to operate an electronic typewriter to complete required forms.
• Ability to learn Contact Management System/Database.
• Ability to manage multiple priorities and meet established deadlines.
• Excellent oral and written communication skills.
• Ability to adhere to company safety and security policies and procedures.

Physical Demands

• Prolonged sitting.
• Frequent standing, walking, bending, kneeling, and stooping.
• Ability to work outdoors as needed.
• Ability to lift and/or move up to 25 lbs.
• Ability to use close vision and adjust visual focus.

Work Environment

• This position requires on-site, in-person work and is not eligible for remote work.
• Must be able to work rotating Saturdays from 8:30 a.m. to 12:00 p.m.

Why Join CCA

• Health – Medical, dental, vision, and prescription drug insurance.
• Health Savings Account (HSA).
• Employer-paid life insurance.
• Employee Assistance Program (EAP).
• Family and Medical Leave (FMLA), where applicable.
• 403(b) retirement plan and pension.
• Paid vacation and holidays.
• Professional development opportunities.

Celebrating Our Mission

• Our caring staff will help you and your family with support and guidance as you find a place to cherish memories for generations to come.
• We are proud to be part of the Diocese of Cleveland, and we are dedicated to constant improvement and enhancement while staying up to date with the latest technologies.

E-Verify

• We verify the identity and employment authorization of individuals hired for employment in the United States.