Administrative Assistant

Location: Post Falls & Hayden (must travel between our local office locations)

About the role

At Little Smiles Pediatric Dentistry, our work goes far beyond checking in patients—we are actively building a healthier, happier community! Since 2004, our team has been dedicated to providing a safe, trustworthy, and welcoming dental home for local children. We believe that community care starts with compassion and education. By offering everything from preventive care and sealants to diet, nutrition counseling, and sedation dentistry, we meet the unique needs of every family in Post Falls and Hayden. We are proud to make a lasting, positive difference by teaching children healthy oral habits that protect their smiles for a lifetime.

When you join our Front Desk team, you aren't just filling an office seat; you are becoming a community ambassador. This is your opportunity to launch a rewarding career where you can build lifelong trust with your neighbors, uplift local families, and truly give back to the community every single day!

Schedule

This full-time position requires flexibility and a mandatory willingness to travel between all of our local clinic locations across Post Falls and Hayden. Our days start early (6:50 AM) and run through 5:30 PM—this role is perfect for high-energy morning people who love a fast-paced environment.

Responsibilities

• Welcome Families: Be the first friendly face our little patients and their families see, managing check-ins and check-outs with absolute warmth.
• Manage Communications: Handle multi-line incoming phone calls, answer parent inquiries, and coordinate appointments accurately.
• Operational Flow: Keep front desk administrative workflows organized, helping parents navigate scheduling and clinical information seamlessly.
• Practice Collaboration: Work closely with our pediatric clinical team to maintain a supportive, positive, and high-energy office environment.

Requirements

• Experience: 1–3 years of professional customer service or front office experience is required (prior experience in a medical or dental office environment is a major plus, but we are fully willing to train you on dental systems).
• Communication: A clear, exceptionally friendly communicator with a warm phone presence and comfort handling multi-line systems.
• Mindset: A strong team-player attitude, an organized work style, and a natural passion for making kids feel safe and at ease.
• Travel: Reliable personal transportation and a total commitment to commuting across our local office sites as scheduled.
• Safety & Compliance: This is a safety-sensitive position. A pre-employment drug screen is required. We strictly follow all CDC, OSHA, and ADA safety guidelines to keep our team and patients protected.

Pay

$18.00 – $23.00 per hour (depending on experience)

Benefits

• Competitive wages: $18.00 – $23.00 per hour (commensurate with background)
• Career Advancement: Clear promotional pathways and real opportunities to grow from within
• Time to Recharge: Accrual-based Paid Time Off (PTO) + 6 Paid Holidays
• Comprehensive Healthcare: 5 Medical plans to choose from, plus full Dental and Vision insurance
• Retirement Planning: 401(k) with an immediate Company Match to invest in your future
• Financial Safety Nets: Life Insurance, Short-Term, and Long-Term Disability coverage
• Support for You & Yours: Access to our specialized Team Member Assistance Program (EAP)
• Recognition & Incentives: Vibrant Employee Recognition Programs to celebrate your daily hard work
• Exclusive Discounts: Team discounts on cell phone plans and practice dental services