Administrative Assistant

Essential Job Functions

• Prepare, review, and analyze various reports, such as the Re-do report, Issuing report, Customer Returns report, and any other assigned reports.
• Utilize data mining techniques to extract valuable insights from daily reports.
• Maintain and update various spreadsheets, including Customer Returns, T-Shirts Inventory, Receiving Inventory, and any other assigned spreadsheets.
• Effectively communicate via email with different departments, providing them with the necessary reports and spreadsheets.
• Enhance customer satisfaction by effectively managing all returns and providing valuable feedback to the respective departments, thereby minimizing the occurrence of future returns.
• Conduct facility tours for new hires and facilitate introductions to their respective management teams.
• Support employee engagement activities within the Operations department.
• Perform daily uploads of Bill of Lading (BOLs) into our internal database.
• Serve as a backup for Shipping Clerk(s) when needed.
• Perform additional duties and special projects as assigned by supervisors or managers to meet evolving business needs.

Essential Qualifications

• At least one year of experience as an administrative assistant in a fast-paced environment.
• Proven track record of providing exceptional customer support.
• Basic proficiency in MS Word and Excel.
• Consistent and punctual attendance.
• Flexibility to adapt to schedule changes based on department and business needs.
• Strong commitment to maintaining quality and compliance standards.
• Excellent communication, analytical, listening, and organizational skills.
• Highly organized, detail-oriented, customer-focused, self-motivated, and a team player.
• Proficient in verbal and written communication, including spelling, grammar, and proper use of the English language.
• Bilingual (English/Spanish) skills preferred.