Administrative Assistant

About the Role

We are seeking an Administrative Assistant to manage contractor operations and daily customer service tasks, supporting field operations and ensuring a smooth installation experience for both independent contractors and customers.

Responsibilities

• Coordinate scheduling and project assignments for 1099 independent contractors.
• Maintain and update contractor documentation (e.g., W-9s, insurance compliance, and background checks).
• Communicate job requirements, timelines, and updates to contractors.
• Answer incoming calls and manage customer expectations professionally and effectively.
• Create and process customer orders, work orders, and invoices accurately.
• Schedule installations and coordinate fulfillment between customers, contractors, and internal teams.
• Handle purchasing of supplies and materials related to projects and office needs.
• Maintain accurate records of customer interactions, service issues, and resolution steps using our Sales Force CRM system.

Requirements

• 2+ years of experience in an administrative, customer service, or contractor coordination role.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with CRM or scheduling systems is a plus.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• Experience working with 1099 contractors or in a field service environment is highly desirable.
• High school diploma required; associate or bachelor’s degree preferred.

Benefits

• Competitive compensation and benefits.
• Growth opportunities in a nationwide company.
• A collaborative and supportive work environment.
• The opportunity to play a vital role in delivering high-quality backyard solutions to customers across the U.S.